01
Data Encryption
All user data is protected in transit and at rest. We use FIPS 140-2 certified AES-256 encryption at rest and TLS 1.3 in transit, with ECDSA and RSA algorithms. Encryption keys are managed under strict access controls with regular rotation.
02
Server & Infrastructure
Knowa is hosted on tier-one cloud infrastructure with physical security, redundant power, and 24/7 monitoring. Servers are hardened to industry benchmarks with continuous patching, intrusion detection, and automated failover. Separate production, staging, and development environments.
03
People & Access
All staff undergo background checks and sign confidentiality agreements before access to production. Access follows least-privilege principles. Privileged access is reviewed quarterly and revoked immediately on role change. Staff receive annual security and data-protection training.
04
Logging & Monitoring
Every authentication, access, and administrative action is logged with tamper-evident timestamps. Logs are retained in immutable storage. Anomaly detection monitors for suspicious patterns. Security events escalate to on-call engineers with defined response times.
05
Development & Testing
Secure software development lifecycle with mandatory peer code review, automated static analysis, and dependency vulnerability scanning. Independent penetration testing is conducted at least annually. Security fixes prioritised by severity with tracked remediation SLAs.
06
User Access & Authentication
Customers control their own users, roles, and permissions. Multi-factor authentication available for all accounts. Single sign-on (SSO) supported for enterprise customers. Session management, password policies, and account lockout aligned to NIST guidance.
07
Custom Governance Controls
Administrators can configure permissions per-workspace, per-document, and per-user. Sensitive records can be restricted to named individuals. Full audit trail for every access, edit, download, and share. Data residency and retention policies configurable to your organisation's requirements.